> For the complete documentation index, see [llms.txt](https://docs.hockeystack.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hockeystack.com/marketing-intelligence/touchpoints/configuring-touchpoints.md).

# Configuring Touchpoints

### Prerequisites

Before configuring touchpoints, ensure the following are complete:

* Your **website tracking script** is installed and firing correctly
* Your **CRM integrations** are connected and actively syncing
* You know the exact **Integration → Object → Field** you want to use for any CRM-based touchpoints
* Your **ads integrations** (e.g. Google Ads and LinkedIn Ads) are connected and syncing data

***

#### Configuring Touchpoints

HockeyStack provides a set of default touchpoint types to help you get started quickly.

To configure touchpoints:

1. Navigate to **Definitions → Touchpoint Types**
2. Click **Configure** on a touchpoint type
3. Click **Add default touchpoint types**
4. Select the appropriate **Source Type** or **Touchpoint Type** and add any filtering
5. Map values consistently across integrations
6. Click **Save**

Repeat this process for **Channels** and **Touchpoint Groupings** as needed.

***

If you experience issues creating or mapping touchpoints:

* Confirm your integrations are actively syncing
* Double-check the **Integration → Object → Field** selection
* Ensure naming conventions are consistent across systems

For additional help, contact **<support@hockeystack.com>**.


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