# Configuring Touchpoints ### Prerequisites Before configuring touchpoints, ensure the following are complete: * Your **website tracking script** is installed and firing correctly * Your **CRM integrations** are connected and actively syncing * You know the exact **Integration → Object → Field** you want to use for any CRM-based touchpoints * Your **ads integrations** (e.g. Google Ads and LinkedIn Ads) are connected and syncing data *** #### Configuring Touchpoints HockeyStack provides a set of default touchpoint types to help you get started quickly. To configure touchpoints: 1. Navigate to **Definitions → Touchpoint Types** 2. Click **Configure** on a touchpoint type 3. Click **Add default touchpoint types** 4. Select the appropriate **Source Type** or **Touchpoint Type** and add any filtering 5. Map values consistently across integrations 6. Click **Save** Repeat this process for **Channels** and **Touchpoint Groupings** as needed. *** If you experience issues creating or mapping touchpoints: * Confirm your integrations are actively syncing * Double-check the **Integration → Object → Field** selection * Ensure naming conventions are consistent across systems For additional help, contact ****. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hockeystack.com/marketing-intelligence/touchpoints/configuring-touchpoints.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.